Frequently Asked Questions

YES!!!! Our cafe is casual come and go. You can stay 10 minutes or until we close at 5pm. You can have all the teas we offer, scones, chocolate, light lunch items, meet with friends, read a book or conduct an interview. Its casual, but OH SO GIRLY! Our Tea Room is a different space all together. Our Afternoon Tea Room is only open Thursday - Sunday and REQUIRES RESERVATIONS MADE 24HRS IN ADVANCE. Each reservation is  2 hours and each guest is required to order a Tea Tower. (Please see the tab above "Our Tea Room Experience" for tower choices) Walk in's are NOT accepted.

In the Cafe, we will have small offerings like the Famous Pattea Lou's Chicken Salad on Croissant, Grab and Go Sandwiches, Scones and Muffins to keep the hunger at bay. Did I mention CHOCOLATE?? Heck yeah, we have a grand selection of Leonidas Chocolates!!

Yes, we have some vegetarian and GF options on our menu. ** For the Afternoon Tea Experience, please notify us at least 24 hours prior to your reservation of any dietary needs. We will do our best to accommodate. We can omit Gluten from specific menu items, however we are NOT a Gluten free kitchen. Cross contamination is possible. **There is an additional charge to accommodate Gluten free towers ($20 Mad Hatter, $10  Alice, Sir Savory and Duchess ) 

Unfortunately, no. Many of the items on our menu and Afternoon Tea Menu contain eggs, milk, and/or other animal bi-products. 

The Cafe is open 6 days a week 10am-5pm. Our Tea Room is reservation only and open Thurs. - Sun 11am - 5pm. (Last reservation accepted is 4pm)

Yes, children are invited to our Tea Room. We even have a Tea tower specialized for children 10 and under. We do ask that due to our Tea Room being an experience for all to enjoy and of course, safety due to hot tea being served, our expectation is that children must stay seated and supervised. 

We ask for deposits to secure your reservation. All deposits will be applied to final bill (day of visit) tax and 20% gratuity will be added to all parties. All Deposits must be paid within 24 hours of making the reservation, otherwise the reservation system will automatically cancel your reservation.

You are welcome to come into Pattea Lou's and pay your deposit in the store. All Deposits must be paid within 24 hours of making the reservation, otherwise the reservation system will automatically cancel your reservation.

We value our guests and we value our staff. Unfortunately, too often we have experienced that when the deposit is taken off of the ticket on the day of service, some customers will only tip on the remaining balance. This shorts the staff while they provided the full service. We charge the 20% gratuity to ensure that our staff is being compensated for their service and commitment to each guests experience.

No, unfortunately not. We prepare the enough food for the parties that we have scheduled on the day of service. This reduces wasted food and food cost. Additionally, we have dedicated wait staff that serve in the Tea Room and they are only scheduled to serve our customers on the specific Afternoon Tea Service days. 

Deposits are non-refundable. However, if you are unable to make your reservation, please call us 24 hours in advance and we will gladly reschedule your reservation to another open time. Cancellation on the day of your reservation will not be rescheduled.

Yes!!

Yes!! If we do not have the one you want on the shelf, ask us. We will gladly get it for you.